How do I care for my buppitybaby?
Easy. You just throw it in the washing machine. Your buppitybaby
should be washed
in cold water on the gentle cycle, tumble
dry low.
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Are the shoulder straps
attached to the buppitybaby?
No way. We would never attach straps to your baby's playtime
/ tummy time area. The shoulder straps are kept completely
separate from the buppitybaby when your baby is using it and
then easily wrapped around the rolled buppitybaby and velcroed
for easy transport. Keep straps out of child's reach at all
times.
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Do you gift wrap?
We do not gift wrap, but upon request we can ship directly
to the mother-to-be without an invoice or receipt. Every buppitybaby
is beautifully packaged with a personalized hangtag made out
to the lucky baby receiving the gift.
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Is the buppitybaby
made for sleeping?
No. The buppitybaby is not for sleeping, and never leave your
child unattended. Your baby will look forward to tummy time,
playtime, and mommy-and-me time on the buppitybaby but must
sleep elsewhere.
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What is your return policy?
We aim to provide our customers with the highest quality merchandise and customer service. As such, we stand behind the quality of our products 100%. We do accept returns, less shipping and handling fees, on any unused and unwashed items brought to our attention within 14 days of receipt of delivery and returned to us within 20 days of receipt of delivery. If we are not notified with your intention to return a product within 14 days of receipt of delivery, we cannot accept returns for any reason other than manufacturing defects.
Prior to all returns, please call us (323.467.6352 or meg@bupppitybaby.com) to obtain a return approval code and ship your items back to:
buppitybaby
Attn: Returns (include Return Approval Code)
P.O. Box 1073
Malibu, CA 90265
Provided the return request and items received meet our return criteria, the customer will receive a full refund (less shipping and handling fees) or merchandise credit to be used at www.buppitybaby.com.
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What forms of payment do you
accept?
Orders may be purchased via Mastercard, Visa, American Express, Discover, Paypal or check (checks must clear before delivery). Our mailing address for checks is buppity, P.O. Box 1073
Malibu, CA 90265.
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How long will it take to receive
my order?
Please allow 7-10 days for delivery. On check orders, item is delivered when your check has cleared. (We will contact you directly when your check clears and your order is underway).
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How will I know when my order
has shipped?
We will send you a confirmation email once your order has
been shipped. A tracking number will be included for your
convenience. On check orders, we will contact you directly
when your check clears and your order is underway. We are
always available to personally answer any questions as they
arise.
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Is there an
advantage to registering for the site?
It is not necessary but will make your shopping experience
easier. Registering will allow us to keep track of your billing
and contact information in an SSL-secured environment and
allow you to view your account history with us.
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How do I become a registered
user?
Just click "register" on the menu bar and enter
your contact information. Then click "create account"
and follow the prompts. There is no cost to register and is
not required—it just makes your shopping experience easier.
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What if I forget my password?
Just click "log in" and then follow the prompts
at the bottom of the page for "forgot your password."
After you enter your e-mail address and click "get password,"
we will e-mail you your password.
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Yes. All personal and credit card information is protected
with secure SSL encryption. It is completely private and secure.
Additionally, your personal information will never be shared
with anyone.
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